ChrilanTech
Terms of Service
These terms govern use of ChrilanTech products and services, including Lyt-ning POS, Lyt-Connect, Smart Lodge, related software, and professional services.
1. Agreement and Scope
- By using ChrilanTech products (including Lyt-ning POS, Lyt-Connect, Smart Lodge, training, and support) you agree to these Terms of Service.
- These terms cover software access, cloud services, integrations, and any related professional services.
2. Accounts, Access, and Security
- You are responsible for maintaining the confidentiality of credentials issued to your organization.
- Notify ChrilanTech immediately of any unauthorized access or security incidents.
- ChrilanTech may suspend access to protect systems or data if suspicious activity is detected.
3. Billing and Subscriptions
- Fees are charged according to your selected plan (monthly or annual) and any add-ons such as hardware, Smart Lodge, QuickBooks integration, or delivery services.
- Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle.
- All taxes, duties, and regulatory fees (including Smart Invoice or payment gateway charges) are your responsibility unless explicitly included.
4. Service Availability and Support
- ChrilanTech will use reasonable efforts to provide uptime and support according to the plan you selected.
- Planned maintenance or outages will be communicated when possible. Emergency maintenance may occur without notice to protect system integrity.
- Offline features (such as Sales Vault) are provided to mitigate connectivity issues but still require periodic sync to ensure compliance.
5. Data, Compliance, and Privacy
- You retain ownership of business data you enter into the platform. You grant ChrilanTech a limited license to process data to deliver the services.
- You are responsible for complying with applicable laws, including tax and labor regulations. ChrilanTech tools assist but do not replace your legal obligations.
- ChrilanTech may collect usage analytics to improve reliability, security, and product experience. Data handling follows our privacy practices.
6. Integrations and Third Parties
- Integrations (for example, QuickBooks, payment gateways, SMS, delivery partners) may involve third-party terms and fees.
- ChrilanTech is not responsible for downtime, data loss, or changes introduced by third-party services.
7. Hardware and Installations
- Hardware packages, installations, and training are subject to separate pricing and availability. Setup fees apply per store unless otherwise agreed.
- Warranty and replacement terms are defined in your hardware quote or invoice.
8. Acceptable Use
- Do not use the services for unlawful activity, to harm system integrity, or to infringe the rights of others.
- ChrilanTech may suspend or terminate access for abuse, fraud, or violation of these terms.
9. Warranties and Disclaimers
- Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, ChrilanTech disclaims all implied warranties.
- ChrilanTech does not guarantee uninterrupted or error-free operation and is not responsible for losses caused by third-party networks, gateways, or integrations.
10. Liability
- To the maximum extent permitted by law, ChrilanTech's liability is limited to the fees paid for the service in the preceding three months.
- ChrilanTech is not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.
11. Termination
- You may terminate subscriptions at the end of a billing cycle unless otherwise specified in a separate agreement.
- ChrilanTech may terminate or suspend access for non-payment, misuse, or material breach of these terms.
- Upon termination, you remain responsible for any outstanding fees and compliance with applicable laws.
12. Changes to Terms
- ChrilanTech may update these terms to reflect product changes or legal requirements. Updates will be posted on this page with a revised date.
- Continued use of the services after updates constitutes acceptance of the revised terms.
13. Contact
- For questions about these terms, contact ChrilanTech at info@chrilantech.com or +260 95 8168829.
- Physical address: Njoka Road, Ring Road, Lusaka, Zambia.
Need help or a custom agreement?
Contact our team for enterprise terms, data processing needs, or compliance documentation.
